Refund and Returns Policy

At Smart Value Picks, your satisfaction is our priority. If you are not entirely satisfied with your purchase, we’re here to help. This Refund and Returns Policy outlines the terms and conditions for returns, refunds, and exchanges.

Returns

You have 15 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

How to Initiate a Return

1. Contact Us: Before sending your product back, please email our customer service team at [your email address] to initiate the return process.
2. Return Authorization: We will provide you with a Return Authorization number and the return address.
3. Shipping: You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately inform you of the status of your refund after inspecting the item.

• Approval: If your return is approved, we will initiate a refund to your original method of payment.
• Processing Time: The refund will be processed within 7-10 business days. Depending on your card issuer’s policies, it may take additional time for the refund to reflect in your account.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [your email address] for further instructions.

Non-Returnable Items

Several types of goods are exempt from being returned. These include:

• Perishable goods such as food, flowers, or plants
• Custom or personalized products
• Intimate or sanitary goods
• Hazardous materials, or flammable liquids or gases

Sale Items

Only regular-priced items may be refunded. Sale items are not eligible for a refund.

Late or Missing Refunds

If you haven’t received a refund within the specified timeframe:

1. Check Your Bank Account: It may take some time before your refund is officially posted.
2. Contact Your Credit Card Company: There is often some processing time before a refund is posted.
3. Contact Us: If you’ve done all of this and you still have not received your refund, please contact us at [your email address].

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at:

• Email: Purchase@smartvaluepicks.com
• Phone: +19738009208
• Address: 19 Hearthstone Drive North Haledon New Jersey